Privacy Policy - LIV-APP

Introduction

LIV-APP ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application.

By using LIV-APP, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly:

• Account Information: Email, password (encrypted), name, profile information
• Profile Data: Bio, languages spoken, interests, travel preferences
• Location Data: Current location, city, country (for finding nearby travelers)
• Messages: Chat messages with other users
• User-Generated Content: Posts, comments, reviews, photos

1.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, screens viewed, actions taken
• Log Data: IP address, access times, app crashes, performance data

1.3 Information from Third Parties

• Social Media: If you connect social media accounts (optional)
• Payment Processors: If you make purchases (future feature)

2. How We Use Your Information

2.1 Provide Services

• Create and manage your account
• Enable communication with other users
• Provide location-based features (find nearby travelers)
• Process transactions
• Provide customer support

2.2 Improve Services

• Analyze app usage and performance
• Develop new features
• Fix bugs and technical issues
• Conduct research and analytics

2.3 Communication

• Send service-related notifications
• Send push notifications (with your permission)
• Respond to your inquiries
• Send important updates about the App

2.4 Safety and Security

• Prevent fraud and abuse
• Enforce our Terms of Service
• Protect users' safety
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 What We Share

• Public Profile: Name, bio, profile photo (visible to other users)
• Location: Approximate city/country (visible to other users)
• User Content: Posts, comments you create

3.2 Third-Party Services

We use third-party services that may collect information:

• OpenAI: AI chat data (anonymous)
• Google Places API: Location searches
• ExchangeRate API: Currency conversion
• Analytics Services: App usage data (anonymized)

We do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties.

3.4 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal process
• Protect rights and safety
• Prevent fraud or security issues

4. Data Storage and Security

4.1 Storage Location

Data is stored on secure servers using MongoDB Atlas cloud database.

4.2 Security Measures

We implement security measures including:

• Encryption: Passwords are hashed using bcrypt
• HTTPS: All data transmission is encrypted
• Authentication: JWT token-based authentication
• Access Controls: Limited employee access to data
• Regular Security Audits

4.3 Data Retention

• Active Accounts: Data retained while account is active
• Deleted Accounts: Data deleted within 30 days of account deletion
• Legal Requirements: Some data retained longer if required by law

5. Your Rights and Choices

5.1 Access and Update

• Access your personal information in app settings
• Update your profile information anytime
• Request a copy of your data

5.2 Delete Your Account

• You can delete your account through app settings
• Most data will be deleted within 30 days
• Some data may be retained for legal/security purposes

5.3 Location Data

• You control location permissions through device settings
• You can deny location access (some features won't work)

5.4 Push Notifications

• Control notification preferences in app settings
• Disable through device settings

5.5 Marketing Communications

Opt out of promotional emails (we currently don't send marketing emails).

6. GDPR Rights (For EU Users)

If you are in the European Economic Area (EEA), you have additional rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data
• Right to Restriction of Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to data processing for certain purposes
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, contact us at:

privacy@livapp.com

7. Children's Privacy

LIV-APP is not intended for users under 18 years old. We do not knowingly collect information from children under 18. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking

9.1 Cookies

We do not currently use cookies in the mobile app.

9.2 Analytics

We may use analytics tools to understand app usage (data is anonymized).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• In-app notification
• Email notification
• Updating the "Last Updated" date

Continued use of the App after changes constitutes acceptance of the updated policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information

To exercise these rights, contact us at: privacy@livapp.com

12. Contact Us

For questions about this Privacy Policy or our data practices:

Email: privacy@livapp.com

Support: support@livapp.com

13. Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer at:

Email: dpo@livapp.com

14. App Store Data Disclosure

In accordance with Apple App Store requirements, we disclose the following data collection practices:

Data Collected for App Functionality

• Contact Information: Email, name (collected when creating an account)
• User Content: Profile information, posts, messages (collected to provide social features)
• Location Data: Approximate location (collected to find nearby travelers)
• Identifiers: User ID, device identifiers (collected for account management and security)
• Usage Data: App interactions, feature usage (collected to improve user experience)
• Diagnostics: Crash data, performance metrics (collected to improve app stability)

Data Linked to You

The following data types are linked to your identity:

• Account information (email, name)
• Profile data and user-generated content
• Messages and communications with other users

Data Not Linked to You

The following data types are not linked to your identity:

• Anonymous usage analytics
• Device identifiers used for technical purposes only
• Crash reports and performance data

Data Used for Tracking

We do not use your data for tracking purposes. We do not share your data with third parties for advertising or marketing purposes.

15. Google Play Data Safety

In accordance with Google Play requirements, we disclose the following data practices:

Data Collected and Shared

• Personal Information: Email, name (shared only for account creation and communication)
• User Content: Posts, messages, profile data (shared with other users as part of app functionality)
• Location Data: Approximate location (shared with other users to find nearby travelers)
• Device Data: Device type, operating system (used for technical support and app improvement)

Security Practices

• All data transmission is encrypted using HTTPS
• Passwords are securely hashed using bcrypt
• Regular security audits and updates
• Limited employee access to user data

Data Handling Requirements

• We do not sell personal or sensitive user data
• We provide prominent disclosures for data collection
• We obtain appropriate consent for data collection
• We handle all personal data securely

BY USING LIV-APP, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.